Privacy Policy

1. Introduction

Welcome to Shenzhen Sinwinf Hardware Co., Ltd (“Company,” “we,” “us,” or “our”). As a dedicated hardware and precision machining manufacturer, we understand the critical importance of protecting your intellectual property and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you engage our CNC machining and hardware manufacturing services.

By submitting your RFQs (Request for Quotations) or engaging our services, you agree to the terms of this policy.

2. Information We Collect

To provide accurate quotations and manufacture precision hardware components, we collect only the necessary information:

• Business & Contact Information: Name, company name, job title, business email address, phone number, and billing/shipping addresses.
• Technical & Manufacturing Data: CAD files, 3D models, engineering drawings, material specifications, tolerances, and surface finish requirements submitted for quoting or production.
• Transaction Data: Purchase orders, invoicing details, and payment information.
• Website Usage Data: IP address, browser type, and pages visited, collected via cookies to improve our Site’s functionality.

3. How We Use Your Information

We use your data exclusively for hardware manufacturing and supply chain operations, including:

• Evaluating your RFQs and providing DFM (Design for Manufacturability) engineering feedback.
• Manufacturing, inspecting, and delivering custom hardware parts according to your exact specifications.
• Processing payments and maintaining financial records.
• Communicating regarding order status, technical clarifications, or customer support.
• Complying with international trade, tax, and export control regulations.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal or technical data to third parties. We may share your information only in the following strictly controlled circumstances:

• Manufacturing Subcontractors: With trusted external partners (e.g., for specialized surface treatments like anodizing, plating, or heat treatment) strictly on a need-to-know basis to fulfill your order.
• Service Providers: With IT, hosting, or payment processors who assist in operating our business, bound by strict confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process.

5. Data Security and Confidentiality

Protecting your hardware designs and intellectual property is our top priority. We implement industry-standard security measures, including encrypted data transmission (SSL/TLS), secure server storage, strict internal access controls, and employee confidentiality training. Secure disposal of technical data is conducted upon project completion, as per your request or our standard retention policy.

Disclaimer: While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this policy. Technical design files and machining parameters are typically retained for 12 months post-delivery for warranty and re-order purposes, unless a longer retention is requested by you.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to access, correct, or delete the personal information we hold about you, request a copy of your data in a portable format, or withdraw consent for marketing communications. To exercise these rights, please contact us using the details below. We will respond to verified requests within 30 days.

8. Cookies & Children’s Privacy

Our Site uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. Our services are intended for business entities and professionals; our Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our manufacturing practices or applicable laws. We will notify you of significant changes by posting a prominent notice on our Site or via email.